Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Yeovil | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Yeovil collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Yeovil is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Yeovil and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other clinical data required for safe prescribing
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data
Communications: Records of emails, messages, or enquiries you send to us

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatment safely and appropriately
To process prescriptions and arrange dispensing and delivery of your medication
To communicate with you about your orders, treatment, and follow-up care
To maintain accurate clinical records as required by pharmacy regulations
To process payments for our services
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website and patient experience

Your health data is treated as special category data and is processed only with your explicit consent or where necessary to provide direct healthcare to you.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and user behaviour (for example, via Google Analytics)
Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

Prescribers and clinical partners: Qualified prescribers who review your consultation to approve your treatment
Delivery services: To fulfil medication orders, which are dispatched within 1 working day of pharmacist approval
Payment processors: To handle transactions securely
IT and hosting providers: Who support our website and systems under strict data processing agreements
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information
Other healthcare providers: With your consent, where clinically appropriate, such as sharing records with your GP

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain clinical and personal records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Payment records are kept for six years to meet financial and legal obligations. After these periods, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted where appropriate, and object to or restrict how we process your information. You also have the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please get in touch:

Pharmacy Weight Loss Yeovil
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.